Get in touch and ask any questions you may have about the Almond Jones brand or books.
When you order an item from Almond Jones's online store, we can ship it anywhere in the United States using the United States Postal Service.
Domestic shipping – The cost includes shipping and handling. You have a choice of Flat Rate $25.00 (Priority mailing) or a per item charge of $6.00 for first item and $2.00 per any additional item. Although the system is not set to cap off shipping at $25.00, any cost over the $25.00 for domestic shipping will be refunded back to you when you purchase 8 books or less. If a large size box is used (non-flat rate) the normal shipping cost will apply and there is no cap.
International shipping – Because our postal rates are based on United States shipping, international shipping may require an additional fee. We will not be able to determine the fee until the order is processed. The flat rate of $15.00 is required for all international orders. If an additional amount is needed, you will be advised of the amount. This additional amount will be required before we can finalize the shipping of your order.
When you place an order and pay by Pay Pal (with the exceptions of e-checks which requires 3-5 days clearing time), your order will be shipped from our office within 72 hours. If you use the Flat Rate (Priority), you will receive it within 2 – 3 days. For all others, the First Class rate applies, which takes an approximate 5 days from the date it is shipped.
NOTE – These delivery times do not apply during peak times. Peak times are defined as a period of time when a new book under the Madaris Publishing Company is set for for pre-orders. During those times you will be given an approximate date your order will be shipped.
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You may return any item to us within 10 days of delivery for a full refund. We will also pay the shipping costs for the replacement item if the return is a result of an incorrect or defective item.
You have a choice of receiving a refund or in-store credit. If you choose a refund, you should expect to receive your refund within three weeks of us receiving your returned item. We ask that you notify us at our email address – email@example.com to let us know you are returning the item and the reason why it is being returned. That way we can be on the lookout for the item and expedite the handling of your order.
Our goal is for you to be a happy and satisfied customer!